Introducing our NEW home delivery website! If you are a healthcare professional, please click here.

Shipping & Return Policy

Shipping Policy

Standard FedEx Ground shipping is free for orders of $25 or more. Products are shipped using FedEx Ground Monday through Friday (holidays excluded).  
 
Orders will be shipped on the next business day (Monday through Friday, holidays excluded) after they are placed with the following exceptions: Orders must be placed before 12:00 PM PST to ship that next business day. Orders placed after 12:00 PM PST Monday through Friday will be processed and shipped the second business day. Orders placed on Saturday or Sunday will be processed and shipped the second business day. On occasion, some orders placed over the weekend may not ship until Wednesday due to the volume of orders received. Out-of-Stock items will ship as soon as the product becomes available. An automated email with tracking information will be sent once item(s) have shipped. 

At this time we are only shipping within the United States.

 

Return Policy

Lyons is committed to providing you excellent customer service and your complete satisfaction is our goal. If an item falls short of your expectations, please contact us toll free at (800) 344-7130, Monday throughFriday, 8:00 AM to 5:00 PM PST and ask for the Lyons ReadyCare@Home Help Desk or here (please be sure to have your order number available). We will make every effort to make sure you are 100% satisfied.